Returns Policy.

Returns & Refund Policy – Just Cable Ties

We are committed to providing high-quality cable ties and related products. Our policy reflects both UK consumer law and our internal standards.

Faulty or Defective Items

  • We accept returns for faulty products within 30 days of purchase for a full refund or replacement.

  • If goods develop a fault within six months, we will repair or replace them.

  • Return postage for faulty goods is covered by us.

  • Contact us at sales@justcableties.co.uk or 01233 661589 with your order number and a description/photo of the fault.

Change of Mind or Incorrect Orders

  • Under the Consumer Contracts Regulations, you may cancel your order within 14 days of receiving it.

  • Returned products must be unused, undamaged, and in original packaging.

  • You are responsible for the return shipping costs.

  • A restocking fee of up to 15% may apply at our discretion.

  • Please contact us before returning any items.

Refunds & Exchanges

  • Refunds are typically processed within 7 days of receiving your return.

  • We offer exchanges only for faulty goods.

Contact Us

For all returns and refunds:

  • Email: sales@justcableties.co.uk

  • Phone: 01233 661589

  • Returns Address: Little Singleton Oast, Great Chart, Kent, TN26 1JS
    Please include your order number in all correspondence.

Last updated: March 2025